Sona001 Privacy Policy – How We Keep Your Information Safe

This Privacy Policy sona001 Prepared by the platform operator. sona001 is an online gaming and betting platform operating under a Curacao eGaming licence. This policy applies to our website, mobile app, and all associated services.

By visiting the sona001 website, registering an account, or using any of our services, you are considered to have accepted this Privacy Policy. We believe transparency is the best policy — there is nothing to hide about how we handle your data.

This policy has been drafted in accordance with the GDPR (General Data Protection Regulation) and international gaming data protection standards. While a plain-language version is available for users in Bangladesh, the original English version shall be considered the definitive text for legal purposes.

Sona001 collects two types of information — what you provide directly, and what is collected automatically.

Information you provide directly:

• Identity information: full name, date of birth, gender, nationality.
• Contact information: mobile number, email address.
• KYC documents: copies of your National ID, passport, or driving licence.
• Financial information: payment method details (bKash/Nagad/Rocket numbers, bank account information).
• Messages and complaints submitted through support chat.

Automatically collected information:

• Device information: device type, operating system, browser version.
• Network information: IP address, internet service provider name.
• Usage data: pages visited and time spent, games played, and betting history.
• Transaction date, time, and amount.
• Cookie and local storage data (see the Cookies section for details).

Sona001 uses your data only for specific purposes. The full details are outlined below:

Based on your betting history and preferences, sona001 may send you personalised offers and promotions. If you'd rather not receive these, you can opt out of marketing emails from your account settings.

Sona001 never sells your personal data. However, limited information may be shared with trusted third parties in specific circumstances:

• Payment providers: Necessary information is shared with bKash, Nagad, Rocket, or your bank solely to process transactions.
• Game Provider: Game session data is shared with providers such as Pragmatic Play and Evolution Gaming — they are contractually required to comply with our security standards.
• KYC verification services: Documents may be shared with third-party identity verification agencies.
• Legal Authority: Certain information may be disclosed to government authorities pursuant to court orders, investigations, or other legal obligations.
• Fraud prevention agencies: Information may be disclosed to the relevant authorities if money laundering or fraud is suspected.

Your information is never shared for any reason beyond those listed above. All third parties contracted with sona001 are required to uphold the same standard of data protection.

Cookies are small text files stored in your browser. sona001 uses cookies for three main purposes — to remember your login state, to analyse site performance, and to show you relevant offers.

Essential cookies cannot be disabled as the site will not function properly without them. However, marketing and analytics cookies can be turned off in your browser settings. A cookie consent banner will appear on your first visit — use it to set your preferences.

Sona001 uses industry-leading security measures to keep your data safe. Our servers are protected by 256-bit SSL encryption — the same technology used by major banks worldwide.

• All data is stored in encrypted form in secure data centres.
• Firewalls and intrusion detection systems are active to prevent unauthorised access.
• Only authorised personnel may access specific data, and only for designated purposes.
• Regular security audits and penetration tests are conducted.
• Payment information is stored in a PCI DSS-compliant manner.

Data Retention Period:

• Active account data: retained for as long as the account remains active.
• KYC documents after account closure: retained for up to 5 years as required by law.
• Transaction records: 5 years (as required by AML regulations).
• Support chat logs: 1 year.
• Cookie data: retained according to cookie type (see the Cookies section for details).

Sona001 believes you should be in control of your own data. You have the following rights:

Sona001 does not serve anyone under the age of 18 or collect their data. Age is verified at the point of registration, and any account found to have been created with a false age will be closed and all associated data deleted.

If you suspect a minor is using sona001, please contact us immediately at support@sona001.best — we will act promptly and delete all associated data.

• Age verification is mandatory at the time of registration.
• Age is re-verified during the KYC process.
• Any account identified as belonging to a minor is closed immediately.
• Any funds deposited by a minor are refunded in full.

Game providers' software is integrated directly into the sona001 platform. These providers (such as Pragmatic Play and Evolution Gaming) have their own privacy policies. sona001 is not responsible for their data collection practices, but data protection clauses are included in all contracts with them.

If sona001 offers social login buttons (such as Facebook or Google), the respective platform's own privacy policy applies. We receive only the minimum information required from these services — just enough to complete the login.

Sona001 may update this Privacy Policy as needed. A notification will be sent to your registered email before any significant changes take effect. Minor updates will be reflected on this page only.

Continued use of the site after any changes have been made will be taken as acceptance of the updated policy. If you object to the changes, you may request to close your account — any valid remaining balance will be refunded.